Ingenico iSC250 Manual

Credit Card Processing

Open Dental has integrated with two credit card processing companies. Each service must be enabled and set up before payments can be processed.

EMV transactions: X-Charge currently supports EMV transactions (credit cards with computer chips). Terminal options include Ingenico iSC250 and the Ingenico iPP320.

PCI Compliance: Your credit card processor may offer to enroll you in Payment Card Industry (PCI) compliance tools/assistance or charge you non-compliance fees if you do not complete the annual PCI DSS Self-Assessment Questionnaire (SAQ). PCI Compliance is required by the credit card industry for all merchants. Compliance is very difficult and time consuming to achieve. Many merchants may determine that the cost of the non-compliance fees are less than the cost of compliance. The non-compliance fees are essentially a slush fund that the industry uses to pay out fraud claims. For more information:

Safely Storing Credit Card Information
Tokens are used to safely encrypt and store credit card numbers and expiration dates. You can choose whether or not tokens are stored.

• Stored: You do not need to reenter the card number or expiration date each time the card is used. An entry for the card will be added to the Credit Card list in Open Dental. Tokens must be stored to use Recurring Charges.
• Not stored: Card information has to be reentered for each charge. This may be your preference if you require the card to be present for all transactions.

Set the default storage option in Account Module Preferences, Automatically store credit card tokens. When processing a single transaction, you will also have the option to select/deselect the Save Token checkbox for the specific charge.

Note: In Account Module Preferences always uncheck 'Allow storing credit card numbers (this is a security risk)'. If enabled, this preference will store credit cards in Open Dental without tokens. Card numbers will not be masked and are not encrypted in the database. This is a security risk, violates credit card security guidelines, and is not recommended.