Restaurant POS manual
Every restaurant is going to have a different set of requirements when it comes to training their team. There are so many variables that affect the successes and failures of new employees, so you can’t afford to ignore your restaurant training manual.
What does that mean? Well, most importantly, the restaurant training manual should have a well-defined end goal in mind. Even further, each individual training shift should also have a clear set of goals that need to be met and demonstrated by the end of it.
Unfortunately, it’s too common to resort to the “fail fast” approach for getting restaurant employees up to speed. Instead of falling into this routine, developing and maintaining a training plan and manual can alleviate some of the stressors that go along with training new employees.
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Whether you're creating a restaurant employee manual for the first time, or simply making some improvements to your manual, keep these four things in mind to ensure you get the most out of your employees.
1. Set clear expectations
This should be the very first thing you do when you kick off training. It’s not uncommon to have the new hires and the trainers sign off on an expectations agreement.
Make sure everyone involved understands the repercussions of not meeting expectations and achieving their goals. Will they get an extra day of training? Is there another role with less responsibility that might be a better fit for them?
If there are employees who don’t meet their goals, ask yourself why. Were they given the opportunity to reach said goals? Was the person training them attentive and focused? Was the restaurant unexpectedly busy?
If they weren’t given the opportunity to reach their goals, make adjustments to your training plan. It might be worth adding a flex day to your plan to accommodate any surprises that might prevent the employee...
Cameron is a transplant from the West Coast who landed in technology mostly because of her love for pressing buttons. Buttons aside, she has a passion for innovation and finding ways to incorporate new technology into her work. When she's not busy writing documentation for Toast, she's probably writing other stuff...or at least thinking about writing other stuff.
