Suncorp EFTPOS Terminal Manual
There are 2 easy ways to order:
1. Through your EFTPOS terminal
- Press the FUNCTION button, type in 86, press ENTER
- Type in your PASSWORD and press ENTER
- Type in the NUMBER OF ROLLS required in multiples of 10 and press ENTER
- The terminal will print a receipt confirming your order has been sent. Please note: A maximum of 30 paper rolls can be ordered per day.
2. Order online
Please note: Manual voucher stationery ordering is only available via our website.
Both methods give you instant confirmation that your order has been received, and your stationery will be delivered in three to five business days.
Operating instructions
These guides tell you all about your merchant terminal – how to transact, conduct settlements and troubleshoot errors.
Ingenico Contactless EFTPOS Terminals (IWL225 & ICT250)
Verifone Contactless EFTPOS Terminals (VX520 & VX680)
Chargebacks
A chargeback is when a cardholder disputes a card transaction that’s been processed through your merchant facility. If the dispute is settled in favour of the customer, the original transaction amount will be ‘charged back’ to your merchant settlement account. That means your business bears the cost.
This can happen for a number of reasons:
- Customer disputes.: E.g. the customer claims that goods and services were faulty or not received;
- Processing errors: E.g. Duplicate or invalid transactions;
- Authorisation errors: E.g. accepted payments without proper authorisation from the card holder
- Fraud. E.g. An unauthorised transaction has occurred on the card number.
Learn more about .
Fraud
Receiving payments from customers’ cards is convenient, but can also open your business up to the risk of fraud. There are simple things that you can do to help protect your business from potential fraud.
