Verifone VX 520 manual transaction
For more involved terminal problems, please contact Customer Support
at Upserve 1-855-66GETUP (664-3887) or members@upserve.comA general maintenance recommendation: If you're having difficulties with your terminal, try turning the terminal off and unplugging all of the connections (power, phone, and/or internet). When reconnecting, be sure to reconnect the phone/internet line to the terminal first BEFORE plugging in the power cord.Default Password: 1-alpha-alpha-6-6-8-3-1Common Error Messages:
- Declined: This message comes from the Credit Card company or Bank and transaction will not be possible. Ask for another form of payment.
- Card Swipe/Read Error: The card did not read properly.
FIX: Swipe the card again, or enter the card number manually. - No Network Connection or Connection Failed/TCP Error: Communications error.
FIX: If Use Backup Comm Confirm appears, select Yes to continue the transaction via another communication method; otherwise select No to cancel the transaction. - Batch Full: The terminal has reached batch transaction capacity
FIX: Perform batch settlement - Void Not Allowed: The user tried to void an already voided transaction.
FIX: No action. Transaction has already been voided. - Expired card: The card's expiration date has passed.