QuickBooks Point of Sale training manual

“Smartwerks Mobile POS is very intuitive, taking less than a couple of hours to become an expert.”

Mike Conner, America’s Mattress OwnerMike Conner, a licensed partner with America’s Mattress, operates in the Florida Panhandle region. America’s Mattress began in 2001 as a partnership between local entrepreneurs and Serta Mattress Company and has grown to include nearly 400 stores across the country. America’s Mattress network has the buying power of a national retailer with roots, loyalty, and the understanding of the local community.

Executive Summary

America’s Mattress owner, Mike Conner, wanted to provide a better customer experience and streamline his sales process at the point-of-sale.Conner decided upon the Smartwerks Mobile POS solution because it handled more complex transactions and offered cloud based functionality for his operations.Immediately after implementation, his store was able to:

• Process all transactions from start-to-finish, purchase and delivery, without leaving the showroom,
• Lower his total cost of ownership and pay only $2.50 per day for a complete POS solution,
• Create real-time sales reporting, accessible when he was traveling.

Challenges

Prior to implementing the Smartwerks Mobile POS solution, Conner’s store used Quickbooks POS. Unfortunately, the Quickbooks software required manual adjustments of inventory after every transaction. Manual data entry was time consuming and caused inaccurate inventory counts.For a mattress store, delivery and layaway options are a necessity. The Quickbooks POS was unable to handle delivery orders or layaways properly, which caused negative customer experiences, especially when his salespeople could not keep their promises. Customers expected in stock products and quick delivery, and his store failed to deliver.Another challenge was a lack of sales reporting. Conner’s business was growing and he needed to keep track of sales goals and his employees’ activity. Quickbooks did not have a specialized reporting function on product sales and top sellers. Sales reporting would enable him to know how well his employees were performing.